An AI chat on your PT clinic website answers general questions automatically — insurance plans accepted, services, hours, what to bring — at any hour. So the physician referral who calls Friday afternoon doesn't end up at the next clinic on their list by Monday.
PT practices spend real time every week explaining the same intake process, insurance basics, and first-visit questions. An AI chat handles it automatically.
Why PT clinics lose referrals before the first appointment
A patient was just referred by their orthopedic surgeon and needs to start PT this week. They call your clinic at 10am Tuesday. Every therapist is in a session. By the time the front desk calls back two hours later, the patient has already booked at the clinic that answered.
Do you take my insurance? How long are sessions? What conditions do you treat? Do you have morning appointments? Do I need a prescription? These questions come in from every new referral before they'll schedule — and each one requires staff time to field.
A physician refers a patient on Friday afternoon. The patient calls your clinic Friday at 4:30pm. Everyone is finishing the last session of the day. By Monday, the patient has called two other PT clinics and already scheduled. The referral is gone.
Your front desk is checking in patients, managing scheduling changes, handling insurance verifications, and coordinating with therapists — all during the same hours that new patient calls come in. Something always falls through. An AI chat handles the first layer of general questions automatically.
How it works
Insurance plans accepted, services offered, session length, what to bring to the first appointment, prescription requirements — the chat knows what you've shared and guides every visitor toward contacting your clinic.
"We're in-network with most major insurance plans. First appointments are typically 60 minutes. Can I get your name and phone number so our staff can call you back?" Answered at 8pm. Automatically.
You get the person's name and number emailed to you, and your front desk calls back to schedule. Patient health details are handled by your staff, not the chat. Intake is smoother and the patient feels heard.
The math
A single PT episode of care generates real revenue over several sessions. A patient who returns after future injuries or surgeries represents even more in lifetime revenue. If the chatbot captures one additional referral per month that would have booked at a competitor — one patient who got an answer Friday afternoon instead of voicemail — it pays for itself many times over.
Most PT clinics see strong referral volume. Converting a higher percentage of those referrals into first appointments is one of the highest-leverage revenue levers available.
Front Office plans
Every plan is $297 to set up, then monthly. Month-to-month, cancel any time. Buy online, fill out one form, and see your preview within 5 business days. No sales call.
What the receptionist doesn't do: it doesn't book appointments, quote prices or connect to calendars or CRMs. It takes the caller's details so you can call back.
Not HIPAA-compliant:Front Office doesn't sign Business Associate Agreements, so the chat and receptionist must not be used to collect patient health information. They're for general questions like hours, location, services and which plans you accept, and for taking a name and number for a call back.
Cancelling and refunds:cancel any time and you aren't billed again; there are no partial-month refunds. The setup fee is returned only if you cancel before you submit the intake form. If we don't deliver what the terms describe, tell us within 30 days of the charge and we fix it, or refund the affected charge if we can't. Read the refund policy and plan terms before you buy.
Sold and supported by Anchor Co Media, our sister brand. Payment is handled by Stripe.
General questions: services offered, insurance plans accepted, session length and structure, what to bring to the first appointment, whether a prescription is required, parking, location, hours, and any clinic-specific FAQs you share with us.
It takes a name and number so your staff can call back, and emails them to you. It should not be used to collect patient health information such as conditions or insurance member IDs. Front Office isn't HIPAA-compliant and we don't sign Business Associate Agreements. Your staff handles scheduling.
It can tell prospective patients which insurance plans you accept and explain that coverage details vary by plan. Verification questions go to your staff, who can call back after the chat takes a name and number.
Answered right away. A patient whose doctor sent a referral Friday afternoon gets a response right then, and their name and number are emailed to you, not a callback Monday morning when they've already booked somewhere else.
No contract. Front Office is $297 one-time setup, then $99/month for the website, $179 with the AI chat, or $249 with the AI receptionist too (300 answered minutes a month, no overage fees). Month-to-month, cancel any time.
$297 one-time setup, then month-to-month from $99. Cancel any time.
Matt Henry · Anchor Co AI · Pacific, MO
See it before you buy it
No slideshow, no actor. A screen recording of our own assistant handling the two questions every owner asks: what happens to the 9pm call I miss, and will it invent things about my business.
Real answers from our live demo bot — unscripted, recorded on this site.
Visitor: I run an HVAC company. A customer calls at 9pm and I can't pick up — what happens?
Anchor Co AI: Right now? They hit voicemail and you've lost them to whoever picks up first. With our chatbot, they hit your website at 9pm, ask “Do you do emergency service?” or “Are you licensed in my county?” — and get an instant answer. The bot captures their name, number, and address. You wake up to a lead instead of a missed call. That's the whole thing: your customers get answers 24/7, you only deal with the calls that actually need you, and you're not losing jobs to competitors who answer faster. Since you're in HVAC, the bot can handle all the common questions — licensing by county, service area, whether you do emergency calls, minimum job size, how long estimates take. You train it on your website in about 10 minutes, and it goes live in an afternoon. Want to try it? You can start free at anchorcoai.com/signup — no credit card required. Test it on your actual website for 14 days and see if it captures leads you would've missed.
Visitor: Will it make stuff up about my business?
Anchor Co AI: No. The bot only answers from what you've given it — your website content, your FAQs, pricing, service areas, whatever you add. If a question falls outside that (something the bot doesn't know), it's honest about it. Instead of guessing, it says “I don't have that info” and asks for their name and contact details so you can follow up personally. It won't make up licensing claims, pricing, or service details. That's the safeguard. Your bot is only as smart as the information you feed it — which means you stay in control of what it says about your business. Honestly the easiest way to see if it works for your business is to just try it. Free plan, no card. anchorcoai.com/signup
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